Live AI Call
Real-time intake capture — see what’s being collected, what’s verified, and what next action is being triggered.
After-hours intake protection for therapy practices
When you’re in session, we’re on.
Empathra answers intake calls, detects urgency, and guides new patients to the right therapist — so no one is left in voicemail limbo.
Insurance-aware scheduling for solo and multi-counselor practices — including a cash-pay option.
HIPAA-minded architecture
Designed for small practices (1–10 providers)
Works with Google Calendar
From first call to first session
- Answer: After-hours & break coverage — no voicemail dead ends
- Triage: Urgent language flagged → routed to your escalation rules
- Match: Route by specialty + insurance acceptance + availability
- Book (or request): Confirm instantly when appropriate — flag when review is needed
- Insurance-aware: Capture structured insurance details up front + cash-pay option
Outcomes that matter
More intakes captured
Reduce missed opportunities when callers are ready to get help — every call gets a clear next step.
Less admin burden
After-hours + break coverage without adding headcount. Structured intake reduces follow-up calls.
Better fit & routing
Capture specialty needs, insurance preference, and telehealth vs in-person — then guide callers accordingly.
Screens
Private product preview — share access with investors and partners.
Dashboard
Operational visibility across calls handled, bookings, escalations, uptime, and practice coverage performance.
Provider Management
Configure availability, specialties, insurance acceptance, telehealth settings, and booking rules across solo and group practices.
Settings
Business hours, break toggle, escalation routing, and SMS behavior — centralized control with HIPAA-aware handling.
Match Engine
Aligns patient needs to the right provider using specialty, availability, insurance acceptance, and urgency logic.
Scheduling
Mobile-first booking experience with availability logic, request vs confirm flow, and calendar integration.
FAQ
Is Empathra “soft” or overly therapeutic?
No. The tone is direct, calm, and respectful. Empathy shows up as clarity and reassurance — not wordiness.
Does this replace our EHR?
No. Phase 1 focuses on call handling + scheduling. EHR write-back can be designed for later without changing the core workflow.
Do you verify insurance in real time?
Phase 1 captures structured insurance details up front and supports insurance-aware routing plus a cash-pay option. Real-time eligibility can be a Phase 2 enhancement.
What does the patient see when selecting a provider?
After the call shifts to SMS, the patient sees a clean, mobile-first flow to select a provider and take the next step (request or book, based on your rules). Here’s a preview of the patient SMS render view:
Ready to see it live?
Book a 15-minute walkthrough. I’ll show the flow end-to-end and what Phase 1 looks like in production.
Join Early Access